Your guide to using our services with confidence

Welcome to Kaiflora International. By accessing and using our website, located at www.kaiflora.com, you agree to comply with and be bound by these terms and conditions (“Terms”). Please review them carefully. We reserve the right to update or modify these Terms at any time without prior notice.

General Overview

Kaiflora International offers global floral and gift delivery services, providing customers with beautifully arranged flowers and an array of curated gift items. The use of this website is subject to the following terms, which outline your rights and obligations when interacting with our products and services.

Placing Orders & Availability

• Order Confirmation: When you place an order on Kaiflora’s website, it is subject to acceptance. Upon confirmation, cancellations are not allowed unless specifically agreed upon.

Please take a moment to review our Refunds & Returns policy page for comprehensive information on cancellations, exchanges, and refunds. This will provide you with all the necessary details to ensure a smooth and hassle-free process.

• Product Availability: We do our utmost to keep our inventory accurate, but product availability may vary due to demand. If an item is unavailable, we will notify you and provide alternatives where possible.

• Pricing & Changes: Prices are set as per the details on our website. We reserve the right to correct any pricing errors and will inform you of any discrepancies before processing your order.

Shipping & Delivery

Kaiflora provides national and international delivery services. While we aim to meet your delivery schedule, there may be delays due to factors beyond our control.

Please review our Shipping & Delivery policy page for detailed information on order processing, dispatch times, and delivery options. This will help you stay informed and ensure a seamless experience with Kaiflora.

Customised Gifts & Flower Arrangements

Kaiflora offers personalised gifting options and flower arrangements. Although we strive for accuracy, the colours and arrangements of flowers might slightly vary due to seasonal changes or availability.

Gift Promotions & Vouchers

• Gift Vouchers: Our gift vouchers are non-refundable and can only be used towards purchases on our website. Each voucher can be redeemed once and cannot be exchanged for cash.

• Discount Codes: Promotional codes can only be applied during checkout and are limited to one per purchase.

Ownership & Intellectual Property

Some images used on this website are for illustrative purposes and have been sourced under free image usage rights from third-party websites. All other content, including but not limited to the text, images, designs, and logos used on this website, is the property of Kaiflora International or licensed to us. Use of this content without prior written consent is prohibited. Content may only be downloaded or printed for personal, non-commercial use.

Interaction Through Social Media

Kaiflora allows you to connect with us via third-party social media platforms like Facebook, Instagram, and Twitter. By linking your account or interacting with our social media platforms, you agree to comply with both Kaiflora’s policies and the respective platform’s rules. Kaiflora is not responsible for any content shared through social media accounts.

Limitation of Responsibility

Kaiflora International provides its website and services on an “as is” basis, without warranties of any kind. While we strive to ensure the accuracy and quality of the content and products, we do not guarantee uninterrupted service or error-free operation. We disclaim liability for any direct, indirect, or consequential damages arising from the use of our website or services.

External Links & Third-Party Vendors

Kaiflora may provide links to third-party websites or external vendors for your convenience. We are not responsible for the content or practices of these third-party sites, and any dealings with such vendors are at your own risk.

Monitoring & Security

Kaiflora reserves the right to monitor all activities on its website. We may investigate and act upon any violation of our Terms, including removing content or suspending access. Although we take precautions to protect your personal information, we cannot guarantee the absolute security of your data.

Indemnification

By using Kaiflora’s services, you agree to indemnify and hold Kaiflora harmless from any claims, liabilities, or damages resulting from your use of our website, services, or breach of these Terms. This includes any misuse of your account by third parties.

Governing Law & Dispute Resolution

These Terms and any disputes arising out of or in connection with them are governed by the laws of South Africa. Any legal actions or proceedings must be resolved through the South African courts or through mutually agreed arbitration.

Contact Information

If you have any questions or concerns regarding these Terms, please contact us at customer.services@kaiflora.com

Thank you for choosing Kaiflora International. We take pride in delivering your flowers and gifts with exceptional care and attention. Celebrate life’s special moments with us, place your order today, and spread happiness worldwide!

Send a living message, Send flowers with Kaiflora!

Last Updated: 09 September 2024