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Award Winning Florist

Refunds & Returns Policy

If you are not happy with your purchase from Kaiflora and would like to exchange or return the product, then you are eligible to do that within 48 hours from the date of delivery. Please email us at immediately.

The following information is very important to ensure we can resolve your query as soon as possible. The email should have your full name, order number, date of purchase, date of delivery and reason for return. We require a picture(s) of the order as well. Once our team have checked all the mandatory information and vetted your claim, we will process your return/exchange.

Kindly note that we will provide you with a credit in return (less shipping charges and taxes if any). It may take up to 5 days to provide you with the credit which will be reflected on your account. The store credit is valid for 1 year from the date of purchase and cant be redeemed on any sale items. Should you not have an account with us, you would need to create one to access your credit online voucher.

Please make sure that you provide the product in the same condition with tags/packaging where applicable. Items such as earrings, jewellery, underwear, caps, etc. do not fall part of the Returns/Exchanges policy due to hygienic reasons. 

Products sold during any sale or promotion will also not fall part of the not be able to be Returns/ Exchanges policy. This also applies to any custom-made or personalised product(s).

In case you would like to cancel/modify your order, you may do so online in your account or by emailing us. Should you opt to email us with your cancellation, this can only be accepted within 2 hours of your purchase. Please email us immediately at with your full name, mobile number, order number and reason for cancellation. Refunds can take up to 48 hours to be processed. Any additional charges for order modifications will be charged accordingly and need to be paid in full before your order is confirmed.

Thank you for shopping with us and for your continued support.

Send a living message, Send flowers with Kaiflora!