Fresh Flowers & Thoughtful Gifts Delivered Worldwide with Care

At Kaiflora International, we are dedicated to delivering fresh, beautifully arranged flowers and thoughtful gifts to your loved ones, no matter where they are in the world. Please review our Shipping & Delivery policy to understand how we manage orders, dispatch, and delivery.

Delivery Locations & Partners

Kaiflora offers both local and international delivery services, ensuring that your special moments are celebrated globally. We work with trusted partners in South Africa and internationally to ensure timely and secure delivery. Each partner is carefully vetted to meet our high standards of quality and service.

Shipping Charges

Shipping costs are based on the delivery destination and are calculated at checkout. Any applicable charges will be clearly displayed before completing your purchase. International shipping fees may vary depending on the destination country of your order.

Free Shipping Offers

From time to time, Kaiflora International runs promotions offering free shipping on selected products or during specific periods. Be sure to check our website regularly or sign up for our newsletter to take advantage of these offers.

Delivery Timeframes

Once your order is placed, you can select your preferred delivery date at checkout. We will make every effort to ensure that your order is delivered on the chosen date. Upon dispatch, you will receive a notification containing a tracking number and a link to track your order from dispatch to delivery. Please note that deliveries are made during regular business hours. For special occasions, we encourage placing your order in advance to avoid any potential delays. Our team provides regular updates from preparation to delivery, ensuring peace of mind and satisfaction with every purchase. 

Unforeseen Delays

While we strive to meet all delivery expectations, there may be instances where delays occur due to unforeseen circumstances, such as extreme weather conditions, national holidays, or logistical challenges beyond our control. In such cases, we will notify you promptly and keep you informed about the status of your delivery, ensuring that everything possible is done to minimise delays. For real-time information, feel free to reach out to us via our WhatsApp line.

Order Tracking

After dispatch, you will receive a tracking link via email or SMS. This allows you to monitor the progress of your delivery. Should there be any issues or delays with your delivery, our customer service team is available to assist. For real-time information, feel free to reach out to us via our WhatsApp line.

Accurate Delivery Information

To ensure a smooth delivery process, it is crucial that accurate and detailed shipping information is provided at the time of checkout. Kaiflora cannot be held responsible for undelivered packages due to incorrect or incomplete information provided by the customer.

International Shipping & Customs

For international orders, all applicable customs duties, taxes, or import fees are the responsibility of the recipient and must be paid before the order is shipped. Kaiflora is not liable for any additional customs fees that may arise. Please check the local customs policies of the delivery country to understand any potential charges before placing your order.

Delivery Restrictions

Certain destinations may have restrictions on the delivery of specific items, such as perishables or gifts. Kaiflora will notify you if there are any issues with delivering to your selected destination.

Customer Support

If you have any questions or concerns regarding your order or its delivery, our customer care team is here to help ensure that your gifting experience is seamless and stress-free.

Contact Information

If you have any questions or concerns regarding the Shipping & Delivery Policy, please contact us at customer.services@kaiflora.com

Thank you for choosing Kaiflora International. We take pride in delivering your flowers and gifts with exceptional care and attention. Celebrate life’s special moments with us, place your order today, and spread happiness worldwide!

Send a living message, Send flowers with Kaiflora!

Last Updated: 09 September 2024